Frequently Asked Questions

Do I pay sales tax on CleverEve.com?

If you reside in the state of CA, you are required by law to pay California State Sales Tax.

What is CleverEve.com's policy on conflict diamonds?

Each and every piece of CleverEve's diamond jewelry is made with diamonds that are conflict free. We are committed to making sure that all our suppliers are within the guidelines of the Kimberly Process and other best practices in the diamond industry, developed to track diamonds from their source to you. All of our diamond suppliers are required to provide a written warranty that all the diamonds supplied to us are conflict free and from sources that are not financing rebel movements in wars against legitimate governments.

For more information on Conflict diamonds, please visit: DiamondFacts.org.
For more information on Kimberley Process, please visit: KimberleyProcess.com.

Is it safe to purchase high-end diamond jewelry online?

Secure transmission of information: Once you are ready to checkout, your transaction will be communicated to our server in a secure technology that secure e-commerce websites use called SSL encryption. If SSL encryption is active, your browser shows either a key or a lock in the secure status area.

CleverEve's process:

Every piece of jewelry that leaves our shipping center has gone through an extensive quality check process and we believe that we can live up to our motto of earning your business by providing you with a seamless process of shopping for the highest quality jewelry online.

In the event you are not completely satisfied with your purchase and would like a refund or an exchange, we offer a 15 day money back return period from the day you receive your shipment.

Please visit our Returns and Repairs section for more details.

Are CleverEve.com's jewelry pieces appraised?

All the diamond jewelry pieces sold by CleverEve are accompanied with an appraisal.

Jewelry pieces priced below $3,000 have an in-house CleverEve appraisal. Upon request, jewelry pieces priced above $3,000 will be accompanied by an independent appraisal issued by the European Gemological Institute (EGL.) To find out more about EGL please visit their official site: www.eglusa.com

Are shipments insured?

All shipments sent by CleverEve are fully insured by a leading global insurance company. You can be rest assured that your piece of jewelry travels fully insured to your doorsteps. Please note that once you accept the package by signing for it the insurance coverage is terminated. Please check the packaging of your shipment for evidence of tampering or damages before accepting. 

If you see evidence of tampering or damage to the box DO NOT ACCEPT the package. Simply refuse the package and it will be returned to our shipping center. Please call us at (213)-784-0285 immediately in the event you refuse a package.

What shipping methods are used by CleverEve.com?

CleverEve offers free and fully insured shipping via FedEx®, DHL® or UPS® (depending on destination) on all purchases made within the United States.

Upon receiving your shipment please inspect the package for damage or tampering before accepting it. For more details please call us: (213)-784-0285.

Can I request modifications be made to a jewelry piece I am interested in purchasing?

Yes, in the order process, you can request and verify any extra modifications that you intend on having made to your piece.

How can I get a jewelry piece repaired?

We offer repair services for jewelry pieces sold at CleverEve.com on a case-by-case basis. Contact us at our toll free number: (213)-784-0285 or email us at: customerservice@clevereve.com and we will evaluate the repair and contact you for further details and instructions.

Do you ship outside of the United States?

For international shipping please contact our shipping center: email customerservice@clevereve.com or call our toll free number: (213)-784-0285.

Can I place an order over the phone?

Yes, you can place an order over the phone. Our toll free number is (213)-784-0285.

Can I ship to an alternate address?

In order for us to ship to a different address other than the one on file with your credit card company please follow these instructions:

 

  • Call your credit card company and confirm that your alternate address is on file with them.
  • Place your order online or call our toll free number: (213)-784-0285 to place your order.
  • Provide us with your alternate address for shipping purposes.

Can I request engraving?

Yes, you can request engraving. In the order process, you can write in detail how you would like the engraving to appear or feel free to call our toll free number: (213)-784-0285.

Do you allow comparison purchasing?

Comparison purchasing is when a customer purchases several items with the intention of keeping just the items he or she likes. To keep our prices low for all our customers and eliminate excess restocking costs we do not allow comparison purchasing.

How can I get a ring sized?

  • New Orders: In the order process you will be asked to choose a ring size for your selected ring.
  • Alterations & Repairs: In order to have alterations done to your purchased ring within the warranty period of a purchase please call us at: (213)-784-0285

    Please visit our Returns and Repairs section for more details.

What are the payment methods accepted on CleverEve.com?

You will have an option to choose one of the payment methods below during the checkout process:

  • Credit Card: We accept American Express, Visa, MasterCard, or Discover card on our site.
  • Amazon Payments: We have recently added Amazon Payments to our payment options to provide more convenience for our valued customers.
  • Paypal: For a limited time only you can receive up to $100 off when using Paypal.
  • Google Checkout: For a limited time only you can receive up to $250 off when using Google Checkout.
  • Bank Wire: You may also arrange payments through your bank and receive a 1.5% discount.
  • Other Payment Methods: For other payment methods please call our toll free number: (213)-784-0285.

Is it safe to use my credit card on CleverEve.com?

Yes, we are SSL EV certified by GoDaddy, a leading SSL security provider and verification company. Each and every time you visit our site you will see an icon placed on our site showing our verified security status.

We do not store your credit card number on our servers. Your credit card information is handled by a credit card processing company and verified by your credit card issuing entity without us receiving any of your information during the order process.

When placing your order over the phone, we guarantee that your credit card information is handled by trusted employees of our company. We do not outsource our customer service or order receiving. Any personal information you provide us is kept in our secured and continuously monitored premises in the United States.

How do I know you received the order I placed online?

Whenever you place an order, whether online or by phone, an email which includes a confirmation number will be sent to the email address you specified in the order process. If you do not receive this email within 48 hours, please call our toll free number: (213)-784-0285.

If you are placing your order online you will also receive the same confirmation number on your screen once your order is completed. 

Do I get a confirmation number when placing on order over the phone?

You will receive a confirmation number for any order placed over the phone. Also, if you provide us with an email address we can email the confirmation number to you.

Can I purchase an engagement ring without the center stone on CleverEve.com?

Yes, you may purchase an engagement mounting without a center stone from our online catalogue.  For more more details please visit our engagement rings section.

Can I request a special center setting size on an engagement ring?

Yes, in the order process, you can request any special details that you might like to have. You can always call our toll free number for special orders or modifications you would like to make to any of our jewelry pieces.

Please note the stock number of the item from our online catalogue to help us process your order. Our customer service representatives would be glad to help you find any information you are looking for on our site, or answer any questions you might have in the order taking process.

Do you have an Anti Money Laundering program?

Anti-money laundering ("AML") is a term mainly used in the financial and legal industries to describe the legal controls that require financial institutions and other regulated entities to prevent or report money laundering activities. Anti-money laundering guidelines came into prominence globally after the September 11, 2001 attacks and the subsequent enactment of the "Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism" (USA PATRIOT) Act of 2001. We have a strict AML policy and program committed to following all laws and regulations of the Patriot Act, and we are committed to not being part of any money laundering scheme.

I am located outside of the United States. Can I purchase from CleverEve.com?

You can purchase from outside of the United States with a U.S. credit card and a verified U.S. address on file with your credit card company, but please contact us directly for further shipping details at customerservice@clevereve.com or call our toll free number: (213)-784-0285.

Do you ship oversees?

For International shipping, please contact our shipping center at customerservice@clevereve.com or call our toll free number: (888) 530-5212.

What type of packaging is used by CleverEve.com?

We package every order in our shipping carrier's standard boxes. The packaging is done carefully to prevent any damage to the diamond jewelry inside the jewelry box in the package.

Will you use a jewelry box when sending my order?

Yes. We package all of our pieces in our own high quality Clevereve jewelry boxes.

Where do you manufacture your jewelry?

All our products are designed and manufactured in the United States of America. The only parts of our jewelry that are not from the U.S. are the diamonds that have been mined in different regions of the world and have been imported under strict rules and guidelines set by the U.S. congress, treasury department and various other intergovernmental organizations.